Refund Policy

1. Overview

Hexakode Invoicing (“we,” “us,” or “our”) strives to ensure the highest level of satisfaction with our service. This Refund Policy describes your rights and our policies regarding refunds.

2. Eligibility for Refund

2.1 Refunds may be available in the following circumstances:

• You encounter a recurring billing error caused by a system fault on our end.
• You have been charged for a subscription or feature that you did not explicitly authorize.

2.2 To be eligible for a refund, you must contact us within 14 days of the billing date. Failure to do so may result in the inability to process a refund.

3. Non-Refundable Services

3.1 Certain services, including customized solutions or one-time setup fees, may be non-refundable. In such cases, this policy will be clearly outlined at the time of purchase.

3.2 Promotional or discounted services may also be non-refundable, unless otherwise stated.

4. Requesting a Refund

4.1 To request a refund, please contact us with the following details:

• Your account email address
• Invoice or transaction ID
• Reason for the refund request

4.2 We will review your request and respond within 5-7 business days. During this time, we may request additional information to validate your claim.

5. Processing Refunds

5.1 If your refund request is approved, we will initiate a credit to your original method of payment. Processing times may vary depending on your bank or card issuer.

5.2 We are not responsible for any additional fees charged by your bank, payment processor, or currency conversion services.

6. Chargebacks

6.1 Initiating a chargeback without first contacting our support team may result in account suspension or termination.

6.2 If you believe a chargeback is necessary, please communicate with us prior to involving your bank or card issuer.

7. Changes to this Policy

7.1 We reserve the right to modify this Refund Policy at any time. Any significant changes will be communicated via email or posted on our website.

7.2 Continued use of our service after changes are made to this policy constitutes acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Hexakode Invoicing Support
Email: info@hexakode-invoicing.com
Phone: +18682661532